FAQs
Frequently Asked Questions
Concise answers to common customer questions about SusuBox and its savings products.
General
SusuBox is a cashless digital susu and savings platform by Cursor Innovations Limited. It helps customers save through mobile money, track progress, and access eligible funds through transparent settlements or withdrawals.
The supplied product material focuses on Daily Susu, Biz Susu, Goal Getter Susu and Flexy Susu.
The product guides use GHS 5 as the minimum daily amount, contribution amount, or initial deposit depending on the product.
Registration and KYC
Download the app or access SusuBox through an official channel, register with your mobile number, provide required details, complete verification, link a wallet and approve setup with your SusuBox PIN.
Mobile Money
SusuBox uses linked wallets for recurring debits, direct deposits, settlements and withdrawals. You are responsible for making sure wallet details are accurate and active.
Daily Susu
Each Daily Susu cycle lasts 31 days. In the standard model, 30 days are saved for the customer and one day is retained as the service fee.
Daily Susu includes settlement options for completed cycles and may include eligible zero-out settlement for completed plus running-cycle savings, subject to product rules.
Biz Susu
Biz Susu is for traders, SMEs, entrepreneurs and self-employed customers who want business savings aligned to daily, weekly, bi-weekly or monthly cash flow.
Yes. Biz Susu supports partial and full withdrawals, subject to product rules, active locks, review of the transaction summary and SusuBox PIN approval.
Goal Getter Susu
Goal Getter Susu is locked by default until the goal is completed or the duration ends. After completion, partial and full withdrawals may be available subject to terms and fees.
Examples include rent, school fees, business capital, electronics, travel, weddings, emergency funds and other named goals.
Flexy Susu
The newest product guide describes Flexy Susu as manual savings with direct deposits and no fixed recurring contribution schedule.
Deposits and Recurring Debits
A failed debit may be missed, skipped, retried, rolled over, or recovered by direct deposit depending on the product rules and customer settings.
Locks and Pauses
Supported recurring products allow pause periods for recurring debits. Direct deposits may remain available and debits may resume when the pause ends.
Fees
The supplied terms state that SusuBox displays applicable fees in product screens, transaction summaries or notices before customer approval where reasonably practicable.
Security
Account setup, deposits, settlements, withdrawals, locks and balance checks may require SusuBox PIN approval, token verification or other checks.
Account Closure
Some product flows may allow closure, subject to product rules, fees, pending transactions, active locks, unpaid obligations and final balance calculation.
Support and Claims
Use official in-app support, website contact options, USSD prompts where available, or email support@susubox.com. Phone and shortcode details require final confirmation.