Policy
Privacy Policy
This page preserves the supplied SusuBox privacy-policy meaning in a clear public format.
Introduction
SusuBox is a cashless susu and savings platform introduced by Cursor Innovations Limited. This Privacy Policy applies when customers use SusuBox through the mobile app, USSD service, web platform, customer support channels, education programs, notifications and related services.
Information collected
SusuBox may collect account and profile data, identity and KYC data, savings product data, transaction and activity data, loan or eligibility data where available, support communications, device or channel data, compliance data and marketing preferences.
Usage data
SusuBox may collect usage logs, transaction records, security logs, device or channel information, browser data where applicable, crash logs, diagnostics and feature usage records.
How information is used
Personal data is used to provide and manage accounts, wallet transactions, recurring debits, deposits, settlements, withdrawals, locks, goal tracking, reminders, notifications, support, fraud prevention, security monitoring, analytics and legal compliance.
Information sharing
Information may be shared with mobile money operators, payment processors, banks, settlement partners, verification providers, support providers, professional advisers, regulators, law enforcement, courts or successors where lawful and necessary.
Data security
SusuBox uses reasonable technical and organizational safeguards to protect customer data, but no digital service can guarantee absolute security. Customers must protect devices, PINs and verification tokens.
Customer rights
Customers may request access, correction, deletion, restriction, objection or other rights available under applicable data-protection law, subject to identity checks and legal retention duties.
Third-party links
SusuBox channels may link to third-party services. Their privacy practices are controlled by those third parties, not SusuBox.
Policy updates
SusuBox may update this Privacy Policy to reflect service, legal, security or operational changes. Material changes may be notified through official channels.
Contact information
For privacy requests or questions, use official SusuBox support channels or email support@susubox.com until a dedicated privacy address is confirmed.